Privacy Policy
The Physio Box Clinic in Kensington
The Physio Box: Privacy Policy
This Privacy Policy sets out how we, The Physio Box Clinic, obtain, store and use your personal information.
By using our website, https://kensingtonphysiobox.co.uk/ you agree to the use and treatment of your personal information in accordance with this Privacy Policy.
Effective Date: 01/01/2025
The Physio Box Clinic (referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our clinic, use our services, or access our website. By engaging with us, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address.
- Health Information: Medical history, treatment details, and related health data required for physiotherapy or other treatments.
- Payment Information: Billing details, including credit/debit card information and invoicing data.
- Usage Data: Information about how you use our website, such as IP addresses, browser types, and pages viewed.
- Communication Records: Emails, phone calls, or other communications with our team.
- How We Use Your Information
We use the information collected for the following purposes:
- To provide and manage physiotherapy and other clinical services.
- To communicate with you about appointments, treatments, and updates.
- To process payments and manage billing.
- To comply with legal and regulatory requirements.
- To improve our services and personalise your experience.
- For marketing purposes, such as sending newsletters or promotional materials, with your consent.
- Sharing Your Information
We may share your personal information in the following circumstances:
- With Healthcare Professionals: To coordinate your care with other practitioners or specialists.
- With Service Providers: Third-party companies that assist with our operations, such as payment processing or IT support.
- As Required by Law: To comply with legal obligations, such as court orders or government regulations.
- With Your Consent: When you authorise us to share your information for specific purposes.
We do not sell your personal information to third parties.
- Data Security
We take appropriate measures to protect your personal information against unauthorised access, loss, or misuse. These include:
- Secure storage of physical and digital records.
- Encryption of sensitive data during transmission.
- Regular updates to our security protocols and systems.
While we strive to ensure the security of your data, no method of electronic transmission or storage is 100% secure.
- Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Ask us to correct or update inaccurate or incomplete data.
- Deletion: Request that we delete your personal information, subject to legal and regulatory requirements.
- Restriction: Restrict how we use your information in certain circumstances.
- Objection: Object to the processing of your data for specific purposes, such as direct marketing.
- Data Portability: Request your information in a structured, commonly used, and machine-readable format.
To exercise your rights, please contact us using the details provided below.
- Retention of Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable regulations.
- Cookies and Website Usage
Our website uses cookies to enhance your experience and gather analytical data. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.
- Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
The Physio Box Clinic
24 Stanhope Mews West, London SW7 5RB
Phone: 020 805 08168
Email: [email protected]
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
